Customer support
Front line and escalation, on the channels your customers already use.
- Voice, email, chat, messaging
- Named agents trained on you
- Rotas built around your peaks
269+ people across our global teams
Support is the whole business.
Outsourced customer support, back office and HR, run by 269+ people across our global teams.
- Voice, email, chat and messaging
- Cover across time zones
- AI-assisted quality on every contact
Follow the sun
Cover that hands over, not stops
Every conversation
Reviewed, not sampled
OPERATION
What sits behind your queue
One provider
Customer support, back office and HR, from the same delivery team.
Full coverage
AI quality monitoring reads the whole contact volume, not a sample.
Across time zones
Delivery teams work one shared queue as the clock moves.
One standard
Same training and the same quality bar, wherever agents sit.
SERVICES
What we take on
We recruit, train, supervise and cover the team. You keep the customer, the brand and the final say on policy.
Back office
The repeatable work that keeps tickets open until someone finishes it.
- Order and application processing
- Data entry and clean-up
- Document checks and verification
HR services
People administration and hiring support, on the same delivery model.
- Screening and interview coordination
- Onboarding and offboarding admin
- Payroll and records administration
269+ people across our global teams.
AI
Every conversation, reviewed.
AI takes the notes, the tagging, the lookups and the first draft. It flags a rising problem early and forecasts the volume your rota is built on. People keep the customer.
- Quality monitoring on every conversation
- Automatic summaries and wrap-up
- Drafted replies a human approves
- Intent routing and knowledge retrieval
COVERAGE
Cover that follows the clock
Our delivery teams sit across multiple time zones and work one shared queue. When a shift ends, the work moves instead of stopping.
Global delivery teams, multiple time zones
Written handovers between every shift
Weekend and out-of-hours cover
Peaks and launches staffed in advance
GETTING STARTED
How a team goes live
01
Contact Sales
We ask about your volume, your channels and what currently goes wrong.
02
Written scope
You get the team shape, the hours, the measures and the package in writing.
03
Training
We learn your product and systems, and agree what an agent decides alone.
04
Go live
The team takes an agreed share of volume, then we review on a rhythm.
PACKAGES
How the packages work
We quote in writing after the call, against the scope we agreed. A price without your volume, channels and hours behind it would be a guess.
Starter
Priced per support agent
Your first dedicated agents, without building a support function from nothing.
- Named agents, supervised by us
- For a first support team
Team
Priced per managed pod
One unit that owns your queue every day.
- A managed pod, not headcount
- Agents, team lead and QA
- For steady, daily volume
Enterprise
Priced per active customer
Charged against your customer base, not your rota.
- Tailored, per active customer
- Sized to hold the standard
- For larger support operations
No published prices. We quote in writing after the call, against the scope we agree.
NEXT STEP
Contact Sales
Tell us your volume, your channels and the hours you need covered. We come back with the team and what it costs to run. If we are not the right fit, we say so on the call.